Luxury Pet Care CSR & Sales Concierge

K9 Resorts; Malvern (Chester County); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(k) with company participation

Paid time off

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts in Malvern is seeking a part-time Customer Service Representative to deliver luxury guest experiences for dogs, drive bookings, and upsell services. You’ll greet clients, manage reservations, and coordinate care with our team to ensure top-tier pet care and satisfaction.

Ideal candidates are passionate about dogs, excel in sales, communicate clearly, and thrive in a fast-paced environment. Weekend/holiday availability is required; benefits include 401(k), PTO, and flexible scheduling.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.
• Tech-comfortable (POS systems, scheduling, Microsoft Office).
• Weekend and holiday availability required.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Sales mindset

Communication

Multitasking

Team-oriented

Tech-savvy

Weekend availability

Tools

POS systems

Microsoft Office

Job description

K9 Resorts in Malvern is seeking a part-time Customer Service Representative to deliver luxury guest experiences for dogs, drive bookings, and upsell services. You’ll greet clients, manage reservations, and coordinate care with our team to ensure top-tier pet care and satisfaction.

Ideal candidates are passionate about dogs, excel in sales, communicate clearly, and thrive in a fast-paced environment. Weekend/holiday availability is required; benefits include 401(k), PTO, and flexible scheduling.