Luxury Pet Care CSR & Brand Ambassador | Flexible Schedule

K9 Resorts; Malvern (Chester County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts, located in Chester County, Malvern, is seeking a Customer Service Representative to provide luxury pet care experiences. You will drive the guest experience while ensuring high-quality service at every interaction, whether on the phone, in person, or via email.

The ideal candidate is passionate about dogs, has strong sales capabilities, and excels in communication and multitasking. Benefits include health insurance, flexible scheduling, and employee discounts.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills.

Responsibilities

• Deliver 5-Star service at every interaction.
• Convert inquiries into reservations.
• Check pets in/out and ensure accurate accommodations.

Skills

Strong sales mindset

Excellent communication skills

Multitasking

Understanding of pet expectations

Tools

POS systems

Microsoft Office

Job description

K9 Resorts, located in Chester County, Malvern, is seeking a Customer Service Representative to provide luxury pet care experiences. You will drive the guest experience while ensuring high-quality service at every interaction, whether on the phone, in person, or via email.

The ideal candidate is passionate about dogs, has strong sales capabilities, and excels in communication and multitasking. Benefits include health insurance, flexible scheduling, and employee discounts.