Luxury Pet Resort CSR - Guest Experience & Sales (Part-Time)

Luxury Pet Hotel Investment; Los Angeles (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k)

Health & dental benefits

Flexible scheduling

Training programs

Employee discounts

Job summary

K9 Resorts in Los Angeles, CA is seeking a Part-Time Customer Service Representative to deliver exceptional guest experiences at our luxury pet care resort. You will handle front desk duties, sales, and client interactions while upholding high standards of care for dogs.

Ideal candidates are sales-driven, excellent communicators, and comfortable with tech tools. The role requires weekend and holiday availability and offers supportive benefits and flexible scheduling.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with ability to close and upsell.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.
• Weekend and holiday availability.

Responsibilities

• Deliver 5-Star service across phone, in-person, and email.
• Convert inquiries into reservations and enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Sales mindset

Communication

Multitasking

Team player

Tech-savvy

Tools

POS systems

Scheduling software

Microsoft Office

Job description

K9 Resorts in Los Angeles, CA is seeking a Part-Time Customer Service Representative to deliver exceptional guest experiences at our luxury pet care resort. You will handle front desk duties, sales, and client interactions while upholding high standards of care for dogs.

Ideal candidates are sales-driven, excellent communicators, and comfortable with tech tools. The role requires weekend and holiday availability and offers supportive benefits and flexible scheduling.