Pet Resort Guest Experience & Sales Specialist

K9 Resorts Luxury Pet Hotel; Stamford (CT); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

401(k) with company participation

Paid time off

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts is seeking a part-time Customer Service Representative to be the face of its luxury pet hotel, delivering exceptional service across phone, in person, and email. You will drive reservations and tours while promoting services and upgrades for a premium guest experience.

The role requires a strong sales mindset, excellent communication, and the ability to multitask in a fast-paced, team-driven environment. Weekend and holiday availability is required.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.
• Weekend and holiday availability required.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Sales mindset

Communication

Multitasking

Team-oriented

Tech-savvy

Tools

POS systems

Scheduling software

Microsoft Office

Job description

K9 Resorts is seeking a part-time Customer Service Representative to be the face of its luxury pet hotel, delivering exceptional service across phone, in person, and email. You will drive reservations and tours while promoting services and upgrades for a premium guest experience.

The role requires a strong sales mindset, excellent communication, and the ability to multitask in a fast-paced, team-driven environment. Weekend and holiday availability is required.