Pet Resort CSR: 5-Star Guest Experience & Sales

K9 Resorts Luxury Pet Hotel; Middletown (NJ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts is seeking a Customer Service Representative to deliver a luxury experience for dogs and peace of mind for their owners. As the face of our brand, you will drive guest experience and business growth across front desk interactions including phone, in-person, and email communications.

The role emphasizes a strong sales mindset, excellent communication, and the ability to upsell services while coordinating with pet care operations. Weekend and holiday availability is required.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.
• Tech-friendly (POS systems, scheduling, Microsoft Office).
• Weekend and holiday availability required.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Sales mindset

Communication

Multitasking

Tech-savvy

Tools

POS systems

Scheduling software

Microsoft Office

Job description

K9 Resorts is seeking a Customer Service Representative to deliver a luxury experience for dogs and peace of mind for their owners. As the face of our brand, you will drive guest experience and business growth across front desk interactions including phone, in-person, and email communications.

The role emphasizes a strong sales mindset, excellent communication, and the ability to upsell services while coordinating with pet care operations. Weekend and holiday availability is required.