Pet Concierge & Sales CSR — Luxury Resort

Luxury Pet Hotel Investment; Town of Penfield (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

Health, dental, and vision benefits

Flexible scheduling

Training programs

Employee discounts

Job summary

LPHI | K9 Resorts seeks a Customer Service Representative to be the face of our luxury pet care resorts, driving guest experience and business growth. You will engage clients via phone, walk them through tours, and upsell services in a fast-paced team setting.

Ideal candidates show passion for dogs, strong communication, and a sales mindset, with weekend availability and comfort with POS systems and scheduling tools. Training and growth opportunities available.

Qualifications

• Passion for dogs and customer service excellence.
• Strong sales mindset with ability to close and upsell.
• Excellent communication and multitasking in a fast-paced team setting.

Responsibilities

• Deliver 5-star service via phone, in person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Recommend services, packages, and upgrades tailored to each pet.
• Lead tours showcasing the facility and standards.
• Represent the brand at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns promptly.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Sales mindset

Communication

Multitasking

Tech-savvy

Weekend availability

Team player

Tools

POS systems

Scheduling software

Microsoft Office

Job description

LPHI | K9 Resorts seeks a Customer Service Representative to be the face of our luxury pet care resorts, driving guest experience and business growth. You will engage clients via phone, walk them through tours, and upsell services in a fast-paced team setting.

Ideal candidates show passion for dogs, strong communication, and a sales mindset, with weekend availability and comfort with POS systems and scheduling tools. Training and growth opportunities available.