Luxury Pet Care Guest Experience & Sales Specialist

K9 Resorts Luxury Pet Hotel; Malvern (Chester County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts Luxury Pet Hotel in Malvern is seeking a Customer Service Representative to provide an unforgettable client experience. You will deliver exceptional service across various channels, convert inquiries into bookings, and assist with daily pet care. Ideal candidates should have a passion for dogs, strong sales skills, and be tech-comfortable. The position offers flexible scheduling, health benefits, and a 401(k) plan with company participation.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills required.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Sales mindset

Communication skills

Multitasking

Tech comfort

Tools

POS systems

Microsoft Office

Job description

K9 Resorts Luxury Pet Hotel in Malvern is seeking a Customer Service Representative to provide an unforgettable client experience. You will deliver exceptional service across various channels, convert inquiries into bookings, and assist with daily pet care. Ideal candidates should have a passion for dogs, strong sales skills, and be tech-comfortable. The position offers flexible scheduling, health benefits, and a 401(k) plan with company participation.