Pet Resort CSR & Guest Experience Leader

K9 Resorts Luxury Pet Hotel; Malvern (Chester County); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k)

Paid time off

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts invites you to join our luxury pet hotels as a Part-Time Customer Service Representative. You’ll be the face of the brand, greeting guests, managing reservations, and guiding tours of our premium facility to showcase every service and upgrade.

In a fast-paced, team-driven environment you’ll excel at upselling, coordinate pet care details, check pets in/out, maintain records, and represent us at local events.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.
• Weekend and holiday availability required.

Responsibilities

• Deliver 5-Star service at every interaction - phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Sales mindset

Communication

Multitasking

Team player

Tech-savvy

Tools

POS systems

Scheduling

MS Office

Job description

K9 Resorts invites you to join our luxury pet hotels as a Part-Time Customer Service Representative. You’ll be the face of the brand, greeting guests, managing reservations, and guiding tours of our premium facility to showcase every service and upgrade.

In a fast-paced, team-driven environment you’ll excel at upselling, coordinate pet care details, check pets in/out, maintain records, and represent us at local events.