Part-Time Luxury Pet Care CSR — Guest Experience & Sales

K9 Resorts; Emerson (NJ); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

401(k) with company participation

Paid time off

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts in New Jersey is seeking a Customer Service Representative to be the face of our luxury pet care brand. The role focuses on delivering top-tier client experiences, converting inquiries into reservations, and upselling services while upholding our standards.

You’ll work at our resort with a strong sales mindset, manage front desk tasks, assist with pet care operations, and represent us at local events. Weekend and holiday availability is required to meet demand.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.
• Tech-friendly with POS systems scheduling and Microsoft Office.
• Weekend and holiday availability required.

Responsibilities

• Deliver 5‑Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Sales

Customer service

Communication

Multitasking

POS systems

Tools

Microsoft Office

Job description

K9 Resorts in New Jersey is seeking a Customer Service Representative to be the face of our luxury pet care brand. The role focuses on delivering top-tier client experiences, converting inquiries into reservations, and upselling services while upholding our standards.

You’ll work at our resort with a strong sales mindset, manage front desk tasks, assist with pet care operations, and represent us at local events. Weekend and holiday availability is required to meet demand.