Luxury Leasing Specialist: Elevate Resident Experience

Kairoi Residential; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Kairoi Residential in Austin, TX is seeking a Leasing Professional to manage from inquiry to lease signing with a strong focus on resident retention and community engagement. The role emphasizes using technology to manage resident information and marketing, coordinating tours, and delivering excellent customer service across a luxury multifamily portfolio.

Candidates should have 2+ years in leasing or sales, be proficient in Yardi/RealPage, and possess a valid driver's license; bachelor's

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum two years of experience in a leasing or sales role, preferably in the multifamily industry.
• Proficiency in property management software (such as Yardi or RealPage).
• Excellent customer service and communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Must have a valid driver's license with no major infractions in the last 12 months.
• Excellent interpersonal and communication skills to effectively interact with residents, prospects, and colleagues.
• Strong ability to build rapport and establish positive relationships with residents.
• Proactive and solution-oriented approach to resident concerns and requests.

Responsibilities

• Present the community and apartment homes in a professional and enthusiastic manner.
• Respond to inquiries from prospective residents, schedule community tours, and guide prospects through the leasing process.
• Maintain a thorough understanding of the property's features, floor plans, pricing, and availability.
• Utilize property management software (such as Yardi or RealPage) to manage resident information, process applications, and track leases.
• Conduct resident move-ins and move-outs, ensuring a smooth and positive experience.
• Plan and execute resident retention programs, including community events and activities that foster a sense of belonging and satisfaction.
• Collaborate with the Community Manager on marketing efforts, including social media engagement and online reputation management.
• Maintain accurate records of resident interactions and transactions, ensuring compliance with all applicable laws and regulations.
• Other duties as assigned.

Skills

Leasing experience

Customer service

Communication skills

Organization & time mgmt

Team player

Independent work

Driver's license

Property management software

Interpersonal skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Yardi

RealPage

Job description

Kairoi Residential in Austin, TX is seeking a Leasing Professional to manage from inquiry to lease signing with a strong focus on resident retention and community engagement. The role emphasizes using technology to manage resident information and marketing, coordinating tours, and delivering excellent customer service across a luxury multifamily portfolio.

Candidates should have 2+ years in leasing or sales, be proficient in Yardi/RealPage, and possess a valid driver's license; bachelor's