Luxury Jewelry Sales Lead - Clienteling & Team Coaching

Leap; Boston (MA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Commission-based earnings (2% starting

Medical, dental, vision benefits

401(k)

Paid time off

Employee discount

Job summary

Grown Brilliance, a Leap-powered luxury jewelry boutique, seeks a Sales Supervisor to lead clienteling on the floor, drive sales, and coach a premium team. You’ll partner with the Store Leader to deliver an elevated, personalized client experience, while championing product storytelling and brand standards across daily operations.

Ideal candidates bring 2+ years in luxury retail, proven relationship selling, and comfort with CRM tools like Endear, Shopify, Slack, and Google Workspace.

Qualifications

• 2+ years of luxury, premium, or specialty retail experience delivering exceptional customer experiences.
• Proven success in relationship-based selling and clienteling.
• Ability to coach, motivate and support team in a fast-paced retail environment.
• Strong product storytelling to educate clients and build connections.
• Professional presence with empathetic, confident client engagement.
• Strong organizational skills and attention to detail for operational excellence.
• Experience with CRM and retail tech (Endear, Shopify, Slack, Google Workspace).
• Flexible availability including days, evenings, weekends, and holidays.
• Ability to lead on the sales floor, stand/walk, and lift up to 50 lbs.
• Must be at least 18 years old.

Responsibilities

• Lead on the sales floor with personalized, relationship-driven selling.
• Build client relationships through appointments, proactive outreach, and follow-up.
• Educate clients with product storytelling to instill purchase confidence.
• Support team through coaching, collaboration, and strong selling behaviors.
• Use CRM tools to strengthen client engagement and encourage repeat business.
• Coach and develop the team with real-time feedback and accountability.
• Motivate via a collaborative culture; support onboarding and development.
• Partner with store leadership to identify growth opportunities.
• Support store performance through execution of business priorities and initiatives.
• Assist with inventory, visual merchandising, shipments, and store procedures.
• Maintain brand standards in client experience and store environment.
• Assist with market events, activations, and other brand initiatives.

Skills

luxury retail experience

relationship-based selling

coaching

product storytelling

CRM tools

retail tech proficiency

organizational skills

flexible availability

health & safety awareness

lifting up to 50 lbs

Tools

Endear

Shopify

Slack

Google Workspace

Job description

Grown Brilliance, a Leap-powered luxury jewelry boutique, seeks a Sales Supervisor to lead clienteling on the floor, drive sales, and coach a premium team. You’ll partner with the Store Leader to deliver an elevated, personalized client experience, while championing product storytelling and brand standards across daily operations.

Ideal candidates bring 2+ years in luxury retail, proven relationship selling, and comfort with CRM tools like Endear, Shopify, Slack, and Google Workspace.