Luxury Jewelry Sales Lead & Clienteling Coach

Leap Inc; San Francisco (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Commission-based pay

Medical, dental, vision benefits

401(k)

Paid PTO

Employee discount

Wardrobe allowance

Job summary

Leap is seeking a passionate Sales Supervisor to lead a luxury retail boutique, driving sales, developing talent, and delivering an elevated client experience on the Leap Platform. You will model exceptional selling, product storytelling, and client engagement while coaching associates to uphold Grown Brilliance standards.

In partnership with Store Leader, you will drive clienteling strategies, sales initiatives, and brand priorities, ensuring top-tier service, presentation, and brand excellence

Qualifications

• 2+ years of luxury, premium, or specialty retail experience with a strong track record of delivering exceptional customer experiences.
• Proven success in relationship-based selling, clienteling, and achieving individual and team sales goals.
• Demonstrated ability to coach, motivate, and support team members in a fast-paced retail environment.
• Strong product storytelling skills with the ability to educate clients and create meaningful connections.
• Professional presence with the ability to confidently engage clients and resolve concerns with empathy and sound judgment.
• Strong organizational skills and attention to detail with the ability to support operational excellence.
• Experience with CRM and retail technology, including Endear, Shopify, Slack, and Google Workspace preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

Responsibilities

• Lead from the sales floor by delivering personalized, relationship-driven selling experiences.
• Build meaningful client relationships through appointment selling, proactive outreach, and thoughtful follow-up.
• Leverage product knowledge and storytelling to educate clients and create confidence throughout the purchase journey.
• Support the team in achieving sales goals through coaching, collaboration, and strong selling behaviors.
• Utilize CRM tools, including Endear, to strengthen client engagement and encourage repeat business.
• Provide real-time coaching and feedback to associates to enhance selling skills, client engagement, and overall performance.
• Motivate and inspire the team through a culture of accountability, collaboration, and shared success.
• Support onboarding and ongoing development of new team members.
• Partner with store leadership to identify opportunities for team growth and improved performance.
• Partner with store leadership to execute business priorities, sales initiatives, and client activations.
• Support operational excellence across inventory management, visual merchandising, shipment processing, and daily store procedures.
• Ensure brand standards are consistently maintained across the client experience and store environment.
• Assist with market events, promotional activations, and other brand initiatives as needed.

Skills

Luxury retail

Clienteling

Team leadership

Coaching

Product storytelling

Relationship selling

Communication

Tools

Endear

Shopify

Slack

Google Workspace

Job description

Leap is seeking a passionate Sales Supervisor to lead a luxury retail boutique, driving sales, developing talent, and delivering an elevated client experience on the Leap Platform. You will model exceptional selling, product storytelling, and client engagement while coaching associates to uphold Grown Brilliance standards.

In partnership with Store Leader, you will drive clienteling strategies, sales initiatives, and brand priorities, ensuring top-tier service, presentation, and brand excellence