Luxury Housekeeping Manager - Guestroom Operations Leader

Fairmont Hotels & Resorts; New York (NY); On-site; USD 73,000 - 99,000; Full time

Job summary

The Plaza, a Fairmont managed hotel, seeks a Housekeeping Manager to lead the Room Attendants and Housemen, ensuring impeccable cleanliness and smooth operation of the department.

Responsibilities include directing daily tasks, inspecting guestrooms, maintaining service standards, and coordinating with Front Office and Engineering to deliver a memorable guest experience in a luxury setting.

Qualifications

• Knowledge of hotel PMS systems and office software.
• Excellent written and oral communication skills.
• Strong guest-service mindset and professional demeanor.
• Ability to work under pressure in a luxury-hotel environment.
• Two years of relevant experience preferred in high-end properties.

Responsibilities

• Oversee day-to-day housekeeping operations to maintain standards.
• Direct Room Attendants and Housemen to ensure efficient service delivery.
• Inspect guestrooms for cleanliness and compliance with standards.
• Maintain guest room records and respond to requests and inquiries.
• Collaborate with front desk and engineering to resolve issues promptly.

Skills

PMS Knowledge

Attention to Detail

Guest Service

Communication

Team Player

Professional Demeanor

Education

Hospitality Management degree

Tools

PMS System

Microsoft Office

Job description

The Plaza, a Fairmont managed hotel, seeks a Housekeeping Manager to lead the Room Attendants and Housemen, ensuring impeccable cleanliness and smooth operation of the department.

Responsibilities include directing daily tasks, inspecting guestrooms, maintaining service standards, and coordinating with Front Office and Engineering to deliver a memorable guest experience in a luxury setting.