Luxury Housekeeping Manager — Lead Guest Experience

Fairmont; Pittsburgh (Allegheny County); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Employee rates at Accor properties inN

Learning programs through our Academie

Grow within property and globally

CSR initiatives like Planet 21 and WOW

Job summary

Fairmont Pittsburgh, a luxury hotel, seeks an experienced housekeeping leader to manage daily operations and uphold service standards. You will guide staff, handle guest concerns, and ensure brand and room quality expectations are met.

A focus on teamwork and budget management is essential to deliver exceptional guest experiences. Responsibilities include training, scheduling, and performance reviews, with emphasis on maintaining cleanliness and safety while driving revenue through efficient

Qualifications

• Luxury hotel experience is preferred.
• Leadership experience in housekeeping or service teams.
• Strong communication and organizational skills are essential.
• Interpersonal and problem-solving abilities required.
• Ability to work cohesively as part of a team.

Responsibilities

• Lead and manage daily housekeeping department operations with a focus on service standards.
• Handle guest concerns and coordinate with areas to ensure memorable experiences.
• Assist in hiring, training, coaching, and evaluating colleagues.
• Maintain department goals, brand standards and room quality.
• Monitor inventory and support maintenance of housekeeping quality.

Skills

Rooms leadership

Communication

Organizational skills

Interpersonal skills

Problem solving

Teamwork

Guest focus

MS Windows

OPERA PMS

Education

University/College degree in a related discipline

Tools

OPERA PMS

MS Windows

Job description

Fairmont Pittsburgh, a luxury hotel, seeks an experienced housekeeping leader to manage daily operations and uphold service standards. You will guide staff, handle guest concerns, and ensure brand and room quality expectations are met.

A focus on teamwork and budget management is essential to deliver exceptional guest experiences. Responsibilities include training, scheduling, and performance reviews, with emphasis on maintaining cleanliness and safety while driving revenue through efficient