Front Office Lead — Guest Experience & Operations

Fairmont Hotels & Resorts; New York (NY); On-site; USD 52,000 - 86,000; Full time

Job summary

Fairmont Hotels & Resorts in New York City seeks a Front Office Supervisor to lead the daily operations of the Front Office, ensuring exceptional guest service and smooth staff coordination in a premier luxury property.

The role requires strong organizational skills, leadership, and a passion for hospitality. Located at The Plaza, a Fairmont managed hotel, this on-site position offers opportunities to contribute to a landmark NYC experience.

Qualifications

• Passion for guest service.
• Excellent written and verbal communication, interpersonal and leadership skills.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Fluency in English.
• Minimum of 1 year previous proven supervisory experience.
• Knowledge of Micros-Fidelio Property Management System an asset.
• Should possess or seek certification in basic first aid.
• Strong guest service orientation and training skills background required.
• Ability to work independently and prioritize responsibilities.
• Experience with a Hotel loyalty program an asset.
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Responsibilities

• Assist the Front Office in all aspects of the department and ensure service standards are followed.
• Provides managerial support for Reception, Royal Service, Concierge, Guest Relations and Guest Services in the daily operational duties for these areas.
• Consistently offer professional, friendly and engaging service.
• Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines.
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

Education

Degree or Diploma in Hospitality Management is an asset

Tools

Micros-Fidelio PMS

Windows(Microsoft Office)

Job description

Fairmont Hotels & Resorts in New York City seeks a Front Office Supervisor to lead the daily operations of the Front Office, ensuring exceptional guest service and smooth staff coordination in a premier luxury property.

The role requires strong organizational skills, leadership, and a passion for hospitality. Located at The Plaza, a Fairmont managed hotel, this on-site position offers opportunities to contribute to a landmark NYC experience.