Executive Housekeeping Lead — Luxury Hotel Ops

JdV by Hyatt; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Hyatt is seeking a Housekeeping Manager to oversee the housekeeping area, including public spaces and night cleaning, with a strong focus on guest satisfaction and safety compliance. The role reports to the Director of Housekeeping and requires attention to detail and teamwork across departments.

The ideal candidate has 2-3 years of progressive hotel rooms management experience, excellent communication, and proficiency in Microsoft Word and Excel. VIP guest service experience is a plus.

Qualifications

• A true desire to satisfy the needs of guests in a fast-paced hotel setting.
• Refined verbal and written communication skills.
• Demonstrated ability to interact with diverse guests and colleagues.

Responsibilities

• Oversee the housekeeping area, including public spaces and night cleaning.
• Ensure safety and security policies are followed with attention to detail.
• Train, develop and schedule staff while maintaining guest satisfaction.

Skills

Customer service

Verbal & written communication

Interpersonal skills

Leadership

Microsoft Word

Excel

Staff training

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Excel

Job description

Hyatt is seeking a Housekeeping Manager to oversee the housekeeping area, including public spaces and night cleaning, with a strong focus on guest satisfaction and safety compliance. The role reports to the Director of Housekeeping and requires attention to detail and teamwork across departments.

The ideal candidate has 2-3 years of progressive hotel rooms management experience, excellent communication, and proficiency in Microsoft Word and Excel. VIP guest service experience is a plus.