Luxury Hotel Telephone & PBX Operator

Davidson Hospitality Group; Spokane (WA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision Coverage

401K Match

Hotel Discounts

Paid Time Off

Tuition Reimbursement

Teledoc service

Job summary

The Historic Davenport Hotel, Autograph Collection in Spokane, WA is seeking a Telephone/PBX Operator to deliver exceptional guest service by handling all calls with professionalism. You will be the first point of contact, ensuring a seamless communication experience for guests throughout their stay.

Ideal candidates have a high school diploma, strong communication skills, and a willingness to work flexible hours, including weekends and holidays, in a fast-paced hospitality environment under

Qualifications

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Previous experience operating a PBX or multi-line phone system preferred
• Strong customer service skills and the ability to remain calm under pressure
• Basic computer skills, including proficiency in Microsoft Office and email
• Ability to work a flexible schedule, including weekends and holidays

Responsibilities

• Be the first point of contact for guests and handle all incoming and outgoing calls with professionalism and efficiency
• Provide accurate information and assist guests with requests to enhance their stay
• Coordinate with hotel departments to ensure seamless guest communications

Skills

Communication skills

Multitasking

Customer service

Professionalism

Education

High school diploma or equivalent

Job description

The Historic Davenport Hotel, Autograph Collection in Spokane, WA is seeking a Telephone/PBX Operator to deliver exceptional guest service by handling all calls with professionalism. You will be the first point of contact, ensuring a seamless communication experience for guests throughout their stay.

Ideal candidates have a high school diploma, strong communication skills, and a willingness to work flexible hours, including weekends and holidays, in a fast-paced hospitality environment under