Front Desk Guest Experience Agent

Davidson Hospitality Group; Spokane (WA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Multiple medical coverage tiers

Dental & Vision Coverage

24/7 Teledoc service

Free maintenance medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

The Historic Davenport Hotel, Autograph Collection in Spokane, WA, seeks a Front Desk Agent to warmly welcome guests, handle check-in and check-out, and offer local recommendations for a memorable stay.

The role requires a high school diploma, cash handling experience, and strong communication. Flexibility to work weekends and holidays is expected in this fast-paced hospitality environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in cash handling and guest service preferred.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Greet and welcome guests, creating a positive first impression.
• Check in/out guests efficiently with accuracy and courtesy.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Process guest payments and maintain accurate records.
• Coordinate with departments to fulfill guest requests.
• Maintain a clean and organized front desk area.

Skills

Cash handling

Communication

Computer skills

Flexibility

Customer service

Multitasking

Hospitality knowledge

Education

High school diploma or equivalent

Tools

Computer software

Job description

The Historic Davenport Hotel, Autograph Collection in Spokane, WA, seeks a Front Desk Agent to warmly welcome guests, handle check-in and check-out, and offer local recommendations for a memorable stay.

The role requires a high school diploma, cash handling experience, and strong communication. Flexibility to work weekends and holidays is expected in this fast-paced hospitality environment.