Telephone/PBX/AYS Operator

Davenport Hotels; Spokane (WA); On-site; USD 19,468 - 27,727; Full time

Benefits offered by this job

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

The Historic Davenport Hotel, Autograph Collection is seeking a passionate Telephone/PBX Operator who will serve as the first point of contact for guests. This role requires excellent communication skills and the ability to multitask efficiently in a fast-paced environment.

Located in Spokane, Washington, the position offers a unique opportunity to work in a historic hotel setting. The ideal candidate will possess strong customer service skills and experience with PBX systems. Join our renowned team and enjoy benefits such as medical coverage, hotel discounts, and paid time off.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Previous experience operating a PBX or multi-line phone system preferred.
• Strong customer service skills and the ability to remain calm under pressure.
• Basic computer skills, including proficiency in Microsoft Office and email.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Be the first point of contact for guests.
• Handle all incoming and outgoing calls professionally and efficiently.

Skills

Excellent communication skills

Strong customer service skills

Ability to multitask in a fast-paced environment

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Tools

PBX or multi-line phone system experience

Basic computer skills

Job description

The Historic Davenport Hotel, Autograph Collection is a prestigious, iconic hotel located in Spokane, Washington, offering exciting job opportunities for hospitality professionals seeking to be part of a historic and renowned team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and unmatched elegance. The hotel boasts a rich history, stunning architecture, and luxurious amenities, making it a sought-after destination for both business and leisure travelers. As a team member, you will have the opportunity to work in a unique and historic environment, providing outstanding service to guests from all over the world. The Historic Davenport Hotel values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded in a truly special setting.

Overview

We are looking for a Telephone/PBX Operator who is passionate about providing exceptional service and creating memorable experiences for our guests. In this role, you will be the first point of contact for our guests and will be responsible for handling all incoming and outgoing calls with professionalism and efficiency. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Join our team and become a part of a culture that values teamwork, respect, and hospitality.

Qualifications

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Previous experience operating a PBX or multi-line phone system preferred
• Strong customer service skills and the ability to remain calm under pressure
• Basic computer skills, including proficiency in Microsoft Office and email
• Ability to work a flexible schedule, including weekends and holidays

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and holidays)
• 401K Match

Salary Range

USD $17.13 - USD $17.13 /Hr.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Upon acceptance of a job offer, pre-employment drug test and background check are required. Reference Washington State Law (RCW 49.94) here and at https://www.atg.wa.gov/fair-chance-act. We participate in E-Verify.