Telephone/PBX/AYS Operator

Davidson Hospitality Group.; Spokane, Northern (WA, KY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

The Historic Davenport Hotel, Autograph Collection in Spokane, WA is seeking a Telephone/PBX Operator dedicated to delivering exceptional guest service. You will be the first point of contact for callers, handling all incoming and outgoing calls with professionalism and efficiency.

The ideal candidate has strong communication and customer service skills, basic computer knowledge, and a flexible schedule to cover weekends and holidays in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Experience operating a PBX or multi-line phone system preferred.
• Strong customer service abilities and the ability to remain calm under pressure.
• Basic computer skills, including proficiency in Microsoft Office and email.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Answer and route incoming calls promptly and professionally.
• Assist guests with inquiries and provide information.
• Coordinate with hotel departments as needed.
• Maintain calm and courteous demeanor in a fast-paced environment.

Skills

Excellent communication skills

Strong customer service

Multitask in fast-paced environment

Education

High school diploma or equivalent

Tools

PBX system

Microsoft Office

Job description

Property Description

The Historic Davenport Hotel, Autograph Collection is a prestigious, iconic hotel located in Spokane, Washington, offering exciting job opportunities for hospitality professionals seeking to be part of a historic and renowned team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and unmatched elegance. The hotel boasts a rich history, stunning architecture, and luxurious amenities, making it a sought‑after destination for both business and leisure travelers. As a team member, you will have the opportunity to work in a unique and historic environment, providing outstanding service to guests from all over the world. The Historic Davenport Hotel values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded in a truly special setting.

Overview

We are looking for a Telephone/PBX Operator who is passionate about providing exceptional service and creating memorable experiences for our guests. In this role, you will be the first point of contact for our guests and will be responsible for handling all incoming and outgoing calls with professionalism and efficiency. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Join our team and become a part of a culture that values teamwork, respect, and hospitality.

Qualifications

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Previous experience operating a PBX or multi-line phone system preferred
• Strong customer service skills and the ability to remain calm under pressure
• Basic computer skills, including proficiency in Microsoft Office and email
• Ability to work a flexible schedule, including weekends and holidays

Benefits

Davidson Hospitality Group is an award‑winning, full‑service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well‑being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Upon acceptance of a job offer, pre-employment drug test andbackground check are required. Reference Washington State Law (RCW 49.94)hereand at https://www.atg.wa.gov/fair-chance-act. We participate in E-Verify.

Salary Range

USD $17.13 - USD $17.13 /Hr.