Luxury Hotel Reservations Supervisor - Elevate Guest Experience

Montage International; Park City (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

Montage International is seeking a Reservations Supervisor to oversee daily reservations operations, drive guest satisfaction, and support the team in delivering exceptional service. The role emphasizes leadership, accuracy, and proactive problem solving in a luxury hotel setting.

The candidate should have a college degree and experience in luxury hospitality, with strong MS Office skills and a passion for customer care.

Qualifications

• College degree preferred.
• 2 years’ experience in a luxury hotel preferred.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast paced environment.
• Excellent organizational and time management skills.
• Must possess a positive attitude.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be able to quickly adapt to effectively using new software products.
• Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.

Responsibilities

• Supervise day-to-day reservations operations to support long-term objectives.
• Maintain profitable financial management and high customer service standards.
• Develop and coach Reservations Agents to meet defined standards.
• Ensure quality assurance evaluations and provide feedback to maximize sales potential.
• Collaborate with management to achieve goals and align with resort priorities.

Skills

Guest service excellence

Telephone etiquette

Customer focus

Team leadership

Adaptability

MS Office proficiency

Education

College degree preferred

Tools

MS Office

Job description

Montage International is seeking a Reservations Supervisor to oversee daily reservations operations, drive guest satisfaction, and support the team in delivering exceptional service. The role emphasizes leadership, accuracy, and proactive problem solving in a luxury hotel setting.

The candidate should have a college degree and experience in luxury hospitality, with strong MS Office skills and a passion for customer care.