Spa Operations Supervisor — Elevate Guest Experience

Montage International; Town of Montana, Northern (WI, KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Montage International is seeking a Spa Supervisor to support the spa management team and ensure smooth, efficient operations across all departments, including providers, guest reception, spa attendants, and wellness staff.

The role focuses on enforcing policies, anticipating guest needs, and coordinating with leadership on administrative tasks, education, and promotions to maintain exceptional guest experiences.

Qualifications

• High school or equivalent education required.
• Bachelor's degree preferred.
• 1-2 years supervisor experience in a spa setting preferred.

Responsibilities

• Ensure all policies, procedures and standards are implemented, functional, and adhered to consistently.
• Anticipate guest needs.
• Daily opening and closing responsibilities of the spa.
• Support Spa Manager and Director in administrative tasks including sales reports, staff performance tracking, coordinating promotions as well as facility maintenance.
• Conduct and support ongoing educational opportunities for associates, including daily line ups.
• Assist in communication between all departments necessary for day-to-day operations to be successful.
• Attend meetings as required.
• Ensure guest satisfaction.
• Resolve any guest issues or concerns that may arise.
• Communicate any guest or associate concerns to the rest of the management team.

Education

High school or equivalent education

Bachelor's degree preferred

Job description

Montage International is seeking a Spa Supervisor to support the spa management team and ensure smooth, efficient operations across all departments, including providers, guest reception, spa attendants, and wellness staff.

The role focuses on enforcing policies, anticipating guest needs, and coordinating with leadership on administrative tasks, education, and promotions to maintain exceptional guest experiences.