Luxury F&B Reservations Supervisor

Montage International; United States; On-site; USD 48,000 - 70,000; Full time

Job summary

Montage International is seeking a Reservations Supervisor to oversee day-to-day operations in reservations, driving profitability, strong leadership, and outstanding guest service. The role emphasizes developing agents, maintaining standards, and achieving department objectives.

The position requires a college degree preferably and prior luxury-hotel experience, with the ability to work weekends, nights, or holidays based on business demands. Proficiency in MS Office is expected.

Qualifications

• College degree preferred.
• 2 years’ experience in a luxury hotel preferred.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast paced environment.
• Excellent organizational and time management skills.
• Must be able to quickly adapt to new software.

Responsibilities

• Support management and leadership, provide excellent customer service and telephone etiquette, and actively aspire to reach defined goals and objectives.
• Accountable for the effortless and seamless reservations process while providing exceptional levels of customer service.
• Communicate and develop Reservations Agents to ensure all developed standards are met on a consistent basis.
• Ensure consistent quality assurance evaluations for all Reservations Representatives and provide feedback to maximize sales potential.

Skills

Customer service

Telephone etiquette

Leadership

Organization

Adaptability

Interpersonal skills

Education

College degree preferred

Tools

MS Office

Job description

Montage International is seeking a Reservations Supervisor to oversee day-to-day operations in reservations, driving profitability, strong leadership, and outstanding guest service. The role emphasizes developing agents, maintaining standards, and achieving department objectives.

The position requires a college degree preferably and prior luxury-hotel experience, with the ability to work weekends, nights, or holidays based on business demands. Proficiency in MS Office is expected.