Luxury Hotel Front Desk Agent – Seattle

InnVest Hotels; Seattle, Northern (WA, KY); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

On-site parking

Dry Cleaning provided (uniform)

Hotel + restaurant discounts worldwide

Paid Time Off – sick & vacation

Paid Holidays after 90 days

Medical/dental/vision/HSA plans

Life Insurance

Disability Insurance

Tuition Reimbursement

401k with Company match

Job summary

Kimpton Hotel Monaco Seattle is seeking a Front Desk Agent to own guest arrivals and departures, handle phone operations, and assist with guest requests with genuine care. You’ll be an advocate for the hotel, crafting personal moments that guests remember.

The role requires experience in customer-facing work, a flexible schedule including evenings and weekends, and comfort with hotel systems to ensure accurate data entry and smooth check-in/check-out experiences.

Qualifications

• Experience in a customer-facing role.
• Flexible schedule including evenings, weekends, and holidays.
• Calm, solutions-first approach for guest support.
• Familiarity with hotel systems and accurate data entry.

Responsibilities

• Pre-assign rooms based on VIP status, repeat guest history, packages and requests.
• Check-in and check-out guests with warmth and professionalism.
• Answer calls promptly with complete, accurate information.
• Monitor room availability and daily selling status.
• Handle shift cash, checks, and card transactions securely.

Skills

Customer service

Phone operations

Cash handling

Hotel systems

Job description

Kimpton Hotel Monaco Seattle is seeking a Front Desk Agent to own guest arrivals and departures, handle phone operations, and assist with guest requests with genuine care. You’ll be an advocate for the hotel, crafting personal moments that guests remember.

The role requires experience in customer-facing work, a flexible schedule including evenings and weekends, and comfort with hotel systems to ensure accurate data entry and smooth check-in/check-out experiences.