Guest Experience Agent – Boutique Hotel Front Desk

Kimpton Hotels & Restaurants; Seattle (WA); On-site; USD 25,000 - 36,000; Full time

Job summary

Kimpton Hotels & Restaurants in Seattle seeks a Guest Service Agent to welcome guests, manage registration and check-out, and create memorable experiences. You will coordinate with departments and deliver outstanding service in a fast-paced environment.

You must be flexible to work evenings and weekends, with a friendly, professional demeanor and knowledge of local attractions. Strong communication and accurate information entry are essential.

Qualifications

• High school diploma or GED required.
• Previous front desk or customer-facing experience preferred.
• Knowledgeable of immediate area, services, attractions, and events.
• Flexible schedule, able to work evenings, weekends and holidays.
• Work well under pressure, dealing with many arrivals and departures within a short period of time.
• Familiar with hotel systems and operations, and the ability to enter in information accurately.

Responsibilities

• Register and check-out guests in a confident, professional manner.
• Answer all phone calls promptly and knowledgeably.
• Coordinate with Reservations, Sales, Housekeeping, Bell Staff, and Valet.
• Review arrivals noting special requests, blocking rooms as needed.
• Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, packages, and any special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Submit all lost & found articles with a completed report.
• Open, secure, and balance daily shift cash and transactions.
• Verify credit limit reports.
• Monitor room availability throughout the day.
• Review daily selling status using yield management system.
• Attend department meetings once a month.

Skills

Customer service

Communication skills

Front desk experience

Education

High school diploma or GED

Tools

Hotel systems

Job description

Kimpton Hotels & Restaurants in Seattle seeks a Guest Service Agent to welcome guests, manage registration and check-out, and create memorable experiences. You will coordinate with departments and deliver outstanding service in a fast-paced environment.

You must be flexible to work evenings and weekends, with a friendly, professional demeanor and knowledge of local attractions. Strong communication and accurate information entry are essential.