Boutique Front Desk Agent | Flexible Hours & Room Discounts

Marcus Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Room discounts

Flexible scheduling

Paid time off

Career growth

Movie/theatre coupons

Job summary

Kimpton Hotel Monaco Pittsburgh is seeking a friendly, service-oriented Front Desk Agent to warmly welcome guests, check them in and out, and handle inquiries with knowledge and care.

You will manage reservations, assist with VIPs, coordinate with other departments, and maintain accurate records during busy shifts, including overnights, weekends, and holidays. Training and growth opportunities with Marcus Hotels & Resorts are offered.

Qualifications

• Previous experience in a Front Desk or customer-facing role is helpful!
• High school diploma or GED required.
• Knowledgeable of immediate area, services, attractions, and events.

Responsibilities

• Review arrivals noting special requests, blocking rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Submit all lost & found articles accompanied by a completed lost & found report.
• Familiar with all fire and emergency procedures.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Verify credit limit report.
• Monitor room availability throughout shift.
• Review daily the selling status of the hotel using yield management system.
• Attend department meeting once a month.
• Able to communicate via telephone and/or radio with other departments.

Education

High school diploma or GED

Job description

Kimpton Hotel Monaco Pittsburgh is seeking a friendly, service-oriented Front Desk Agent to warmly welcome guests, check them in and out, and handle inquiries with knowledge and care.

You will manage reservations, assist with VIPs, coordinate with other departments, and maintain accurate records during busy shifts, including overnights, weekends, and holidays. Training and growth opportunities with Marcus Hotels & Resorts are offered.