Front Desk Agent - Full-Time

InnVest Hotels; Seattle, Northern (WA, KY); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

On-site parking

Dry Cleaning provided (uniform)

Hotel + restaurant discounts worldwide

Paid Time Off – sick & vacation

Paid Holidays after 90 days

Medical/dental/vision/HSA plans

Life Insurance

Disability Insurance

Tuition Reimbursement

401k with Company match

Job summary

Kimpton Hotel Monaco Seattle is seeking a Front Desk Agent to own guest arrivals and departures, handle phone operations, and assist with guest requests with genuine care. You’ll be an advocate for the hotel, crafting personal moments that guests remember.

The role requires experience in customer-facing work, a flexible schedule including evenings and weekends, and comfort with hotel systems to ensure accurate data entry and smooth check-in/check-out experiences.

Qualifications

• Experience in a customer-facing role.
• Flexible schedule including evenings, weekends, and holidays.
• Calm, solutions-first approach for guest support.
• Familiarity with hotel systems and accurate data entry.

Responsibilities

• Pre-assign rooms based on VIP status, repeat guest history, packages and requests.
• Check-in and check-out guests with warmth and professionalism.
• Answer calls promptly with complete, accurate information.
• Monitor room availability and daily selling status.
• Handle shift cash, checks, and card transactions securely.

Skills

Customer service

Phone operations

Cash handling

Hotel systems

Job description

Description

FRONT DESK AGENT - Full-Time

Downtown Seattle - 1101 4 th Ave. (4 th & Spring)

Pay for this role is $23.45/HOUR

COMPANY DESCRIPTION

Kimpton Hotel Monaco Seattle, situated in the heart of downtown, offers a luxurious yet playful experience with its bold, newly renovated design. Known for its jaw-dropping lobby, spacious guestrooms, and a unique vibe, the award-winning hotel provides a relaxing and stylish escape. Guests are steps away from iconic destinations such as Pike Place Market, the Waterfront, and Lumen Field. Dining experiences at Marin showcase the culinary diversity of the Pacific Northwest, offering seasonal, locally-sourced cuisine in vibrant settings. Kimpton Hotel Monaco Seattle is dedicated to creating unforgettable experiences for every guest.

POSITION SUMMARY

As a Front Desk Agent, you're often the first — and last — impression our guests take with them. You'll own the arrival and departure experience from start to finish, handle phone operations, and navigate guest requests with genuine care and a knack for making people feel like they belong. More than checking boxes, you'll be an advocate for the hotel, a creator of ridiculously personal moments, and the kind of person guests remember long after checkout.

CORE RESPONSIBILITIES

• Pre-assign rooms based on VIP status, repeat guest history, packages, and special requests — the details matter here.
• Welcome guests through check-in and checkout with confidence, warmth, and professionalism.
• Answer every call promptly and knowledgeably, leaving guests with complete, accurate information every time.
• Monitor room availability and review daily selling status using the yield management system.
• Open, balance, and secure your shift bank, accurately handling cash, check, and credit card transactions.
• Verify credit limit reports and ensure proper credit policies are followed throughout your shift.
• Complete all shift checklist items (AM, PM, or Overnight) before you clock out.
• Communicate seamlessly across departments — Reservations, Sales, Housekeeping, Engineering, and Valet — via phone and radio.
• Follow established key control procedures and submit lost & found articles with completed reports.
• Stay sharp on all fire and emergency procedures.

WHAT YOU BRING

• Experience in a customer-facing role — you're comfortable with people and it shows.
• A flexible schedule, including availability for evenings, weekends, and holidays.
• A calm, solutions-first approach when guests need a little extra support.
• Comfort with hotel systems and a sharp eye for entering information accurately.

OUR CULTURE - What It’s Like to Work Here

Refreshingly Human.

That’s how we describe the Kimpton culture. Not a tagline — a way of being. It’s what you’ll feel the moment you walk through our doors, and it’s what keeps our teams coming back.

Kimpton founder Bill Kimpton believed one thing above all else: hire the right people and get out of the way. From day one, this brand was built on empowerment — giving people the freedom to be creative, take chances, learn from mistakes, and do what’s right. That vision sparked something special in 1981, and it still runs through everything we do across 80+ hotels worldwide.

If that sounds like the kind of place you’ve been looking for — read on.

Be 100% You

If you join us, you won’t be asked to leave yourself at the door. Your quirks, your tattoos, your accent, your personal style — all of it is not just welcome here, it’s celebrated. Being professional at Kimpton doesn’t mean being a clone. It means showing up as your full, authentic self and doing the work with your own flair.

Be the Ultimate Host

At Kimpton, you’ll be empowered to act. To be creative. To read the room, anticipate what a guest needs before they ask, and do what you truly believe is right — without waiting for permission. We hire people we trust, and then we trust the people we hire.

Spark Joy

Beyond great service lives something more lasting: emotional impact. Spark Joy is about the moments guests carry with them long after checkout — the ones that make Kimpton feel different from anywhere else. You’ll have the power to create those moments every single day.

INCLUSION & BELONGING

A culture this special only works when everyone feels they belong in it. We’re committed to building a workplace where every person feels seen, heard, and valued — and where differences aren’t just accepted, they’re what make us better. We proudly welcome candidates of all races, ethnicities, ages, religions, abilities, sexual orientations, gender identities, and backgrounds.

BENEFITS + PERKS!

• On-site parking available – first come, first serve
• Dry Cleaning provided (uniform only)
• Hotel + restaurant discounts in all of Kimpton + IHG – worldwide!
• Paid Time Off – sick & vacation pay with rollover
• Paid Holidays after 90 days of employment
• Affordable medical/dental/vision/HSA plans
• Basic & Supplemental Life Insurance
• Short/Long Term Disability Insurance
• Hospital Indemnity, Critical Illness & Accident Insurance
• Tuition Reimbursement
• 401k with Company match

The pay range is only applicable for jobs to be performed in Seattle, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.