Overnight Front Desk Pro - Flexible Schedule & Growth

Marcus Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Room discounts

Discounts at Marcus restaurants and sp

Two-for-one movie theater coupons

Career growth opportunities

Paid time off

Flexible scheduling

Medical, dental, and vision insurance

401k with employer match

Job summary

Kimpton Hotel Monaco Pittsburgh is seeking a friendly Front Desk Associate to welcome guests, handle check-in/check-out, and provide exceptional service. You will answer calls, manage reservations, and assist guests with local recommendations while maintaining accuracy and a warm, professional demeanor.

The role requires flexibility to work overnights, weekends, and holidays, with exposure to hotel systems and guest interactions that create memorable experiences for every guest.

Qualifications

• Experience in a Front Desk or customer-facing role is preferred.
• Strong communication and guest-service orientation.
• Ability to multitask and stay composed during busy periods.

Responsibilities

• Check guests in and out in a confident, professional, and friendly manner.
• Answer phone calls promptly with accurate information.
• Review arrivals and special requests, and manage room blocking as needed.
• Follow, document, and balance daily shift cash and card transactions.
• Maintain knowledge of hotel services, local attractions, and events.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Education

High school diploma or GED

Tools

PMS software

Job description

Kimpton Hotel Monaco Pittsburgh is seeking a friendly Front Desk Associate to welcome guests, handle check-in/check-out, and provide exceptional service. You will answer calls, manage reservations, and assist guests with local recommendations while maintaining accuracy and a warm, professional demeanor.

The role requires flexibility to work overnights, weekends, and holidays, with exposure to hotel systems and guest interactions that create memorable experiences for every guest.