VIP Front Desk Agent - Create Memorable Guest Moments

Kimpton-Hotels-; Seattle (WA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

On-site parking

Dry Cleaning provided (uniform only)

Hotel + restaurant discounts worldwide

Paid Time Off – sick & vacation pay

Paid Holidays after 90 days

Affordable medical/dental/vision/HSA

Basic & Supplemental Life Insurance

Short/Long Term Disability Insurance

Hospital Indemnity, Critical Illness &

Tuition Reimbursement

401k with Company match

Job summary

Kimpton Hotel Monaco Seattle in downtown Seattle is seeking a Front Desk Agent to join our full-time team. You’ll own the arrival and departure experience, handle phone operations, and navigate guest requests with genuine care and a knack for making guests feel at home.

As the first and last impression, you’ll be an advocate for the hotel, balance room inventory, and ensure accurate information is shared across departments. Join us to create memorable moments for every guest.

Qualifications

• Experience in a customer-facing role.
• Flexibility to work evenings, weekends and holidays.
• Calm, solutions-first approach when assisting guests.
• Comfort with hotel systems and data entry accuracy.

Responsibilities

• Pre-assign rooms based on VIP status, repeat guest history, packages and requests.
• Check-in and check-out guests with warmth, professionalism and efficiency.
• Answer calls promptly and provide complete, accurate information.
• Monitor room availability and daily selling status using the yield system.
• Open, balance and secure shift banks and process payments.
• Verify credit limits and follow credit policies during shift.
• Complete all shift checklists (AM/PM/Overnight).
• Coordinate with Reservations, Sales, Housekeeping, Engineering and Valet.
• Follow key control procedures and submit lost & found reports.
• Stay current on fire and emergency procedures.

Skills

Customer-facing experience

Flexible schedule

Calm problem-solving

Hotel systems familiarity

Tools

Hotel PMS

Job description

Kimpton Hotel Monaco Seattle in downtown Seattle is seeking a Front Desk Agent to join our full-time team. You’ll own the arrival and departure experience, handle phone operations, and navigate guest requests with genuine care and a knack for making guests feel at home.

As the first and last impression, you’ll be an advocate for the hotel, balance room inventory, and ensure accurate information is shared across departments. Join us to create memorable moments for every guest.