Luxury Hospitality Supervisor | Lead Guest Experience

LAZ Parking; Santa Monica (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

401(k) with Employer Match

Medical, dental, vision – 3 plan opti

Job summary

LAZ Parking is seeking a Hospitality Supervisor to oversee facilities during off-shift hours, greeting customers and maintaining a welcoming atmosphere. You will respond to locations needing supervision and support staff across shifts.

The role emphasizes strong customer service, leadership, and adherence to policies, with weekends required and a valid driver's license. LAZ offers paid training and solid benefits under a non-exempt schedule.

Qualifications

• High school diploma or GED required.
• Prior experience in the luxury hospitality industry is preferred.
• Strong customer service experience.

Responsibilities

• Ensures staff adhere to rules of conduct, policies, and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards and changes to procedures.
• Promotes premier customer satisfaction with a friendly demeanor and can-do attitude.
• Runs daily revenue and other management reports.
• Greet customers by name and resolve issues with prompt, caring communication.

Skills

Communication

English language

Feedback openness

Urgency

Continuous improvement

Team building

Education

High school diploma

Job description

LAZ Parking is seeking a Hospitality Supervisor to oversee facilities during off-shift hours, greeting customers and maintaining a welcoming atmosphere. You will respond to locations needing supervision and support staff across shifts.

The role emphasizes strong customer service, leadership, and adherence to policies, with weekends required and a valid driver's license. LAZ offers paid training and solid benefits under a non-exempt schedule.