Hospitality Shift Lead — Luxury Guest Experience

LAZ Parking; Los Angeles (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive hourly pay

Tips available at select locations

Growth and advancement opportunities

PayActive - Access up to 50% of your''

Paid training

Refer a Friend & Earn $150 for Every

Work with some of Southern California\

Job summary

LAZ Parking is seeking experienced Shift Leads to support luxury hotel, commercial, residential, and healthcare accounts in the Los Angeles area. You will set the tone for operations, mentor frontline employees, and ensure guest interactions meet high client standards.

The role requires hospitality experience and leadership capabilities, with competitive hourly pay and opportunities for advancement at premier properties across Southern California.

Qualifications

• Minimum 2 years of supervisory or leadership experience.
• Hospitality experience required (hotel, restaurant, luxury residential, guest services, healthcare hospitality, retail hospitality, or similar environments).
• Strong customer service experience required.
• Previous valet, parking, transportation, or guest service experience preferred.
• Experience leading teams in a fast-paced customer-facing environment preferred.

Responsibilities

• Lead, mentor, and support valet and guest service team members.
• Ensure exceptional hospitality and customer service standards are maintained at all times.
• Create a welcoming and professional environment for guests, residents, visitors, and clients.
• Coach and train team members on service expectations, procedures, and operational best practices.
• Resolve guest concerns with professionalism, urgency, and empathy.
• Promote a culture of hospitality, teamwork, and accountability.
• Support staffing, scheduling, and daily operational needs.
• Assist with revenue reporting, audits, and other operational tasks as needed.
• Monitor guest interactions and identify opportunities to enhance the customer experience.
• Assist with valet operations, traffic flow, luggage assistance, and vehicle retrieval when necessary.
• Partner with management to improve processes and uphold client expectations.

Skills

Leadership

Customer service

Communication

Multitasking

Problem-solving

Coaching/mentoring

Education

High School Diploma or GED

Job description

LAZ Parking is seeking experienced Shift Leads to support luxury hotel, commercial, residential, and healthcare accounts in the Los Angeles area. You will set the tone for operations, mentor frontline employees, and ensure guest interactions meet high client standards.

The role requires hospitality experience and leadership capabilities, with competitive hourly pay and opportunities for advancement at premier properties across Southern California.