Hospitality Shift Lead - Los Angeles, CA

LAZ Parking; Los Angeles (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive hourly pay

Tips available at select locations

Growth and advancement opportunities

PayActive - Access up to 50% of your''

Paid training

Refer a Friend & Earn $150 for Every

Work with some of Southern California\

Job summary

LAZ Parking is seeking experienced Shift Leads to support luxury hotel, commercial, residential, and healthcare accounts in the Los Angeles area. You will set the tone for operations, mentor frontline employees, and ensure guest interactions meet high client standards.

The role requires hospitality experience and leadership capabilities, with competitive hourly pay and opportunities for advancement at premier properties across Southern California.

Qualifications

• Minimum 2 years of supervisory or leadership experience.
• Hospitality experience required (hotel, restaurant, luxury residential, guest services, healthcare hospitality, retail hospitality, or similar environments).
• Strong customer service experience required.
• Previous valet, parking, transportation, or guest service experience preferred.
• Experience leading teams in a fast-paced customer-facing environment preferred.

Responsibilities

• Lead, mentor, and support valet and guest service team members.
• Ensure exceptional hospitality and customer service standards are maintained at all times.
• Create a welcoming and professional environment for guests, residents, visitors, and clients.
• Coach and train team members on service expectations, procedures, and operational best practices.
• Resolve guest concerns with professionalism, urgency, and empathy.
• Promote a culture of hospitality, teamwork, and accountability.
• Support staffing, scheduling, and daily operational needs.
• Assist with revenue reporting, audits, and other operational tasks as needed.
• Monitor guest interactions and identify opportunities to enhance the customer experience.
• Assist with valet operations, traffic flow, luggage assistance, and vehicle retrieval when necessary.
• Partner with management to improve processes and uphold client expectations.

Skills

Leadership

Customer service

Communication

Multitasking

Problem-solving

Coaching/mentoring

Education

High School Diploma or GED

Job description

Join Our Hospitality Leadership Team

LAZ Parking is seeking experienced, hospitality-driven Shift Leads to support our luxury hotel, premier commercial, residential, and healthcare accounts throughout Los Angeles.

As a Shift Lead, you will set the tone for the operation by delivering exceptional customer service, supporting and mentoring frontline employees, and ensuring every guest interaction reflects the high standards expected by our clients.

Pay Rate: $26.00 per hour

Schedule: Full-Time - Hours vary depending on operation

Locations Available

Opportunities are available throughout the Los Angeles area, including locations in Beverly Hills, Century City, Hollywood, and Santa Monica. Our accounts include a variety of premier properties, such as luxury hotels, commercial office towers, upscale residential communities, and healthcare facilities.

Hospitality experience is required. Previous valet or parking experience is strongly preferred.

Why Join LAZ Parking?

• Competitive hourly pay
• Tips available at select locations
• Growth and advancement opportunities
• PayActive - Access up to 50% of your earned wages before payday
• Paid training
• Refer a Friend & Earn $150 for Every Successful Hire
• Work with some of Southern California's most prestigious hospitality, luxury, and healthcare clients

The Spirit of the Position

The Shift Lead serves as a visible leader and hospitality ambassador. This individual is responsible for creating an exceptional guest experience while supporting daily operations and developing team members.

The ideal candidate is passionate about hospitality, enjoys interacting with guests, leads by example, and takes pride in delivering world-class service.

What You'll Do

• Lead, mentor, and support valet and guest service team members.
• Ensure exceptional hospitality and customer service standards are maintained at all times.
• Create a welcoming and professional environment for guests, residents, visitors, and clients.
• Coach and train team members on service expectations, procedures, and operational best practices.
• Resolve guest concerns with professionalism, urgency, and empathy.
• Promote a culture of hospitality, teamwork, and accountability.
• Support staffing, scheduling, and daily operational needs.
• Assist with revenue reporting, audits, and other operational tasks as needed.
• Monitor guest interactions and identify opportunities to enhance the customer experience.
• Assist with valet operations, traffic flow, luggage assistance, and vehicle retrieval when necessary.
• Partner with management to improve processes and uphold client expectations.

Required Qualifications

Experience

• Minimum 2 years of supervisory or leadership experience required.
• Hospitality experience required (hotel, restaurant, luxury residential, guest services, healthcare hospitality, retail hospitality, or similar environments).
• Strong customer service experience required.
• Previous valet, parking, transportation, or guest service experience preferred.
• Experience leading teams in a fast-paced customer-facing environment preferred.

Education

• High School Diploma or GED required.

What Makes You Successful

You are:

• Passionate about hospitality and guest service.
• A natural leader who motivates and develops others.
• Professional, polished, and approachable.
• Comfortable interacting with VIP guests, residents, patients, visitors, and clients.
• Calm under pressure and able to make sound decisions.
• Reliable, accountable, and solutions-oriented.
• An excellent communicator with strong interpersonal skills.
• Committed to creating positive guest experiences during every interaction.

Skills

• Strong leadership and team-building abilities.
• Exceptional customer service and conflict-resolution skills.
• Professional verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Demonstrates urgency, professionalism, and attention to detail.
• Open to coaching, feedback, and continuous improvement.

Physical Requirements

• Ability to stand, walk, and run for extended periods.
• Ability to lift, push, and pull up to 50 pounds.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.
• Ability to assist guests with luggage and special accommodations when needed.
• Ability to work indoors and outdoors in varying weather conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.