Hotel Operations & Guest Experience Leader

LAZ Parking; Peapack-Gladstone (NJ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health coaching

EAP

Smoking cessation

401k match

Medical plan

Dental plan

Vision plan

Paid training

Growth opportunities

Job summary

LAZ Parking’s Hospitality Manager role supports Regional Management with overall financial, operational, safety and service success at their hotel portfolio. You will lead Assistant Hospitality Managers, Supervisors, Shift Leads and frontline staff, ensuring revenue growth, expense control, and client satisfaction.

The position requires strong leadership, budgeting, and safety program execution, along with excellent customer service and communication across teams.

Qualifications

• Must have valid driver's license.
• Experience in fast-paced environment with high customer expectations.
• Proficient with Microsoft Office (Excel/Word/PowerPoint).

Responsibilities

• Oversee financial, operational, safety, and service success at hotel(s).
• Manage, plan, train, and direct Assistant Hospitality Managers, Supervisors, Shift Leads and frontline staff.
• Maximize revenue and control expenses while maintaining safety and service thresholds.
• Perform additional duties as assigned.

Skills

Customer service

Leadership

Conflict resolution

Team building

Communication

Problem solving

Policy interpretation

Sense of urgency

Tools

Excel

Word

PowerPoint

Job description

LAZ Parking’s Hospitality Manager role supports Regional Management with overall financial, operational, safety and service success at their hotel portfolio. You will lead Assistant Hospitality Managers, Supervisors, Shift Leads and frontline staff, ensuring revenue growth, expense control, and client satisfaction.

The position requires strong leadership, budgeting, and safety program execution, along with excellent customer service and communication across teams.