Luxury Guest Services & Valet Operations Manager

Evolution Parking & Guest Services

Austin (TX)

On-site

USD 60,000 - 90,000

Full time

4 days ago

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Job summary

Evolution Parking & Guest Services in Austin, TX, is seeking a Guest Services Manager to oversee all facets of parking operations, including valet operations, client relations, and budget management. The role emphasizes delivering Forbes-standard guest service, staff development, risk management, and revenue optimization.

The ideal candidate has valet leadership experience, a valid US driver's license, and at least two years in a management role, with HRIS familiarity (e.g., ADP) and strong

Qualifications

Experience in valet parking and management.
Valid US Driver's License.
2+ years in a management position.
Experience with HRIS platforms such as ADP.
Experience with customer service.

Responsibilities

Oversee valet parking operations and maintain Forbes guest service standards.
Manage team performance, staffing, payroll, and scheduling.
Maintain budget and revenue collection.
Ensure safety and compliance; train and onboard staff.
Foster client relationships and resolve issues.
Forecast staffing and seasonal variances; manage accordingly.
Recruit talent through Talent Acquisition; onboard new hires.
Adhere to policies and procedures; mitigate employment claims.

Skills

Customer service

Communication skills

Tech proficiency

Attention to detail

Team collaboration

Multitasking

Education

Associate's degree

High school diploma

GED

Tools

ADP HRIS

Job description

The ideal candidate has valet leadership experience, a valid US driver's license, and at least two years in a management role, with HRIS familiarity (e.g., ADP) and strong

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