Valet Operations & Guest Experience Lead

Evolution Parking & Guest Services; Austin (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Evolution Parking & Guest Services is seeking an Assistant Guest Services Manager to support the Guest Services Manager in overseeing valet operations, ensuring outstanding service, and promptly greeting guests. The role requires 2+ years in management, valet experience, HRIS familiarity, and strong communication, customer service, and organizational skills.

A degree or equivalent experience is acceptable. The position is based in Austin, TX and involves supervising staff, maintaining standards,

Qualifications

• Associate's Degree, High School Diploma, or GED required, or relevant working experience.
• Understand general business practices including accounting, human resources, and customer service.
• Proven experience in valet parking is preferred.
• Experience with HRIS platforms, such as ADP, is preferred.
• Experience with customer service and guest relations.

Responsibilities

• Assist in coordinating all activities related to valet operations.
• Provide proactive greeting and friendly, professional service to guests.
• Support in daily huddles and shift planning with the Guest Services Manager.
• Assist with staff scheduling, payroll data, and break management.
• Support recruitment and feedback processes for associates and performance reviews.
• Maintain high standards of professionalism, cleanliness, and dress code.
• Recommend measures to improve guest satisfaction and operational efficiency.
• Assist with investigating claims and resolving issues promptly.

Skills

Customer service

Communication

Team collaboration

Attention to detail

Time management

Technology proficiency

Education

Associate's Degree / High School Diploma / GED

Job description

Evolution Parking & Guest Services is seeking an Assistant Guest Services Manager to support the Guest Services Manager in overseeing valet operations, ensuring outstanding service, and promptly greeting guests. The role requires 2+ years in management, valet experience, HRIS familiarity, and strong communication, customer service, and organizational skills.

A degree or equivalent experience is acceptable. The position is based in Austin, TX and involves supervising staff, maintaining standards,