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Benefits offered by this job
Fun, positive, and collaborative work environment
Robust training program
Comprehensive benefits package including PTO and 401k
Paid Birthday Time Off
Paid Volunteer Time Off
Complimentary furnished apartment stays
Job summary
A leading hospitality real estate brand in Phoenix is looking for a passionate Guest Services Representative. In this role, you will be the first point of contact for residents, ensuring their needs are met with exceptional service. Responsibilities include managing check-in and check-out, maintaining reservations, and fostering community relationships. Ideal candidates will have face-to-face customer service experience and a proactive attitude. Join us to contribute to creating an outstanding living experience for our residents.
Qualifications
Must have face-to-face customer service experience.
Hospitality or multifamily industry experience preferred.
Ability to problem solve and alleviate resident concerns.
Willingness to master industry systems and programs.
Responsibilities
Set a positive first impression to residents and visitors.
Anticipate and address residents' needs.
Maintain up-to-date reservations with detailed notes.
Coordinate check-in and check-out procedures.
Skills
Face-to-face customer service experience
Strong interpersonal skills
Organizational skills
Communication skills
Job description
A leading hospitality real estate brand in Phoenix is looking for a passionate Guest Services Representative. In this role, you will be the first point of contact for residents, ensuring their needs are met with exceptional service. Responsibilities include managing check-in and check-out, maintaining reservations, and fostering community relationships. Ideal candidates will have face-to-face customer service experience and a proactive attitude. Join us to contribute to creating an outstanding living experience for our residents.