Luxury Guest Services Specialist

AVE by Korman Communities; Phoenix (AZ); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Fun, positive, and collaborative work environment

Robust training program

Comprehensive benefits package including PTO and 401k

Paid Birthday Time Off

Paid Volunteer Time Off

Complimentary furnished apartment stays

Job summary

A leading hospitality real estate brand in Phoenix is looking for a passionate Guest Services Representative. In this role, you will be the first point of contact for residents, ensuring their needs are met with exceptional service. Responsibilities include managing check-in and check-out, maintaining reservations, and fostering community relationships. Ideal candidates will have face-to-face customer service experience and a proactive attitude. Join us to contribute to creating an outstanding living experience for our residents.

Qualifications

• Must have face-to-face customer service experience.
• Hospitality or multifamily industry experience preferred.
• Ability to problem solve and alleviate resident concerns.
• Willingness to master industry systems and programs.

Responsibilities

• Set a positive first impression to residents and visitors.
• Anticipate and address residents' needs.
• Maintain up-to-date reservations with detailed notes.
• Coordinate check-in and check-out procedures.

Skills

Face-to-face customer service experience

Strong interpersonal skills

Organizational skills

Communication skills

Job description

A leading hospitality real estate brand in Phoenix is looking for a passionate Guest Services Representative. In this role, you will be the first point of contact for residents, ensuring their needs are met with exceptional service. Responsibilities include managing check-in and check-out, maintaining reservations, and fostering community relationships. Ideal candidates will have face-to-face customer service experience and a proactive attitude. Join us to contribute to creating an outstanding living experience for our residents.