Luxury Guest Experience Associate

Korman Communities; Phoenix (AZ); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Collaborative work environment

Training and professional development

Comprehensive benefits package

Paid Birthday Time Off

Paid Volunteer Time Off

Complimentary furnished apartment stays

Career advancement potential

Job summary

A luxury apartment community brand is seeking a Guest Services Representative in Phoenix, Arizona. The role focuses on delivering exceptional service to residents and guests, managing operations like check-ins, and ensuring all needs are met with hospitality. Candidates need face-to-face customer service experience. Compensation ranges from $26 to $28 per hour, with additional bonuses. Opportunities for professional growth in a collaborative environment are offered, along with comprehensive benefits and perks such as paid time off and furnished apartment stays for personal travel.

Qualifications

• Experience in face-to-face customer service within the hospitality industry.
• Proven ability to proactively address and alleviate resident concerns.
• Willingness to learn and use industry-specific systems.

Responsibilities

• Greeting residents and guests, ensuring high-touch customer service.
• Managing day-to-day operations such as check-in and check-out.
• Maintaining positive professional relationships with team members.

Skills

Customer service experience

Interpersonal skills

Organizational skills

Problem-solving ability

Multi-tasking

Tools

Yardi

Orion

Job description

A luxury apartment community brand is seeking a Guest Services Representative in Phoenix, Arizona. The role focuses on delivering exceptional service to residents and guests, managing operations like check-ins, and ensuring all needs are met with hospitality. Candidates need face-to-face customer service experience. Compensation ranges from $26 to $28 per hour, with additional bonuses. Opportunities for professional growth in a collaborative environment are offered, along with comprehensive benefits and perks such as paid time off and furnished apartment stays for personal travel.