Luxury Guest Services Leader - Valet & Parking Ops

Evolution Parking and Guest Services; Costa Mesa (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Evolution Parking and Guest Services is seeking a Guest Services Manager to oversee all aspects of our parking operations in Costa Mesa. You will lead valet activities, maintain Forbes service standards, build client relationships, and drive team performance while managing payroll, scheduling, and safety.

You will partner with hotel clients and Evolution leadership to maximize revenue opportunities, ensure QA compliance, and maintain our luxury guest service reputation across shifts and

Qualifications

• Strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Strong organizational skills with meticulous attention to detail and accuracy.
• Ability to collaborate effectively and work as part of a team.
• Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment.

Responsibilities

• Oversee valet parking operations and maintain service standards.
• Motivate and manage team performance across shifts.
• Maintain budget and revenue collection processes.
• Ensure guest and staff safety and training compliance.
• Develop cohesive client relationships and manage vendor relations.
• Forecast staffing needs and manage payroll and scheduling.

Skills

Customer service

Excellent communication

Tech proficiency

Organizational skills

Teamwork

Detail oriented

Education

Associate's Degree

High School Diploma or GED

Relevant working experience

Tools

ADP HRIS

Job description

Evolution Parking and Guest Services is seeking a Guest Services Manager to oversee all aspects of our parking operations in Costa Mesa. You will lead valet activities, maintain Forbes service standards, build client relationships, and drive team performance while managing payroll, scheduling, and safety.

You will partner with hotel clients and Evolution leadership to maximize revenue opportunities, ensure QA compliance, and maintain our luxury guest service reputation across shifts and