Luxury Valet & Guest Experience Manager

Evolution Parking & Guest Services; Saint Petersburg (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

Evolution Parking & Guest Services in Saint Petersburg, FL, seeks a Guest Services Manager to oversee valet and front door operations, ensuring Forbes guest service standards and strong client relationships.

This role requires leadership, payroll and scheduling oversight, safety compliance, and talent development while maintaining budgets and driving revenue opportunities for hotel partners.

Qualifications

• Associates Degree, High School Diploma or GED or relevant working experience.
• Experience in valet parking.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with customer service.

Responsibilities

• Oversee all aspects of parking operations, including valet and front door services.
• Maintain Forbes guest service standards.
• Manage client relationships and team performance.
• Manage budget, payroll, and scheduling.
• Ensure safety and compliance.
• Recruit and onboard staff.
• Forecast staffing and seasonal variances.

Skills

Customer service

Communication

Technology proficiency

Organization/detail oriented

Team collaboration

Multitasking

Education

Associate degree or equivalent

HS diploma or GED

Tools

ADP HRIS

Job description

Evolution Parking & Guest Services in Saint Petersburg, FL, seeks a Guest Services Manager to oversee valet and front door operations, ensuring Forbes guest service standards and strong client relationships.

This role requires leadership, payroll and scheduling oversight, safety compliance, and talent development while maintaining budgets and driving revenue opportunities for hotel partners.