Luxury Guest Services Manager — Valet & Operations Leader

Evolution Parking & Guest Services; Costa Mesa (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Evolution Parking & Guest Services is seeking a Guest Services Manager to oversee all aspects of the parking operation, including valet services, budgets, scheduling, and safety. You will lead a team, maintain Forbes guest service standards, and nurture longtime client relationships while maximizing revenue opportunities.

You will collaborate with supervisors, manage payroll and HRIS tasks, and ensure staffing levels align with seasonal demand.

Qualifications

• Experience in valet parking and customer-facing operations.
• Strong leadership and team management capabilities.
• Experience with HRIS platforms such as ADP and payroll.
• Excellent communication and relationship-building skills.

Responsibilities

• Oversee valet parking operations and maintain high service standards.
• Lead, coach, and schedule team members; manage payroll and staffing.
• Monitor budgets, revenue collection, and performance metrics.
• Protect guest safety and ensure compliance with policies and procedures.
• Develop and maintain strong client relationships and foster upsell opportunities.

Skills

Customer service

Team leadership

Communication

Detail orientation

Multitasking

Education

Associates Degree / HS Diploma or GED

Tools

ADP HRIS

Job description

Evolution Parking & Guest Services is seeking a Guest Services Manager to oversee all aspects of the parking operation, including valet services, budgets, scheduling, and safety. You will lead a team, maintain Forbes guest service standards, and nurture longtime client relationships while maximizing revenue opportunities.

You will collaborate with supervisors, manage payroll and HRIS tasks, and ensure staffing levels align with seasonal demand.