Luxury Guest Services Manager — Valet & Front Desk Operations

Evolution Parking & Guest Services, LLC; Florida; Ibrido; USD 52.000 - 76.000; Tempo pieno

Descrizione del lavoro

Evolution Parking & Guest Services is seeking a Guest Services Manager to oversee all aspects of the parking operations, ensuring Forbes standards, managing team performance, and maintaining client relationships across our hotel and resort portfolio.

The role requires at least 2 years in a management position, experience with HRIS such as ADP, strong customer service and communication skills, plus the ability to forecast staffing and manage payroll and scheduling.

Competenze

• Experience in valet parking and guest services operations.
• Proven management experience (2+ years).
• Experience with HRIS systems such as ADP.

Mansioni

• Oversee valet parking operations and guest services.
• Maintain Forbes guest service standards and client relationships.
• Recruit, onboard, and manage staff; payroll and scheduling.
• Forecast staffing and manage budgets; ensure safety and compliance.

Conoscenze

Customer service

Client relations

Communication

Tech proficiency

Organizational skills

Teamwork

Formazione

Associate or HS diploma

Strumenti

ADP HRIS

Descrizione del lavoro

Evolution Parking & Guest Services is seeking a Guest Services Manager to oversee all aspects of the parking operations, ensuring Forbes standards, managing team performance, and maintaining client relationships across our hotel and resort portfolio.

The role requires at least 2 years in a management position, experience with HRIS such as ADP, strong customer service and communication skills, plus the ability to forecast staffing and manage payroll and scheduling.