Luxury Guest Services Lead | Front Drive & VIP

Jobf0; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous PTO

Health Coverage

401K Plan

Shift Meal

Hotel Discounts

Job summary

Fairmont Dallas is seeking an Assistant Guest Services Manager to lead curbside, valet, bell desk and reception, delivering luxury service that matches Fairmont standards.

You will mentor colleagues, manage VIP arrivals, resolve guest issues, brief daily shifts, and coordinate with operations to ensure seamless front‑office delivery.

The role requires strong leadership, exceptional communication, and proficiency with Opera PMS and ALICE, with career growth across Accor brands.

Qualifications

• Leadership experience in upscale or luxury hotel environments.
• Exceptional verbal and written communication skills.
• Proven track record in team development and staff engagement.
• Hands-on operational proficiency with hotel systems.
• Understanding of VIP guest handling and service recovery.

Responsibilities

• Maintain a visible leadership presence on front drive and lobby during peak times.
• Oversee curbside, valet, bell desk, and guest reception operations to meet luxury standards.
• Direct VIP arrivals, group movements, and high-profile check-ins with personalized service.
• Coach and develop Bell Captains, Bellpersons, Door Attendants, and Concierges.
• Handle guest escalations and document root causes for reporting and improvement.
• Monitor guest feedback and implement corrective coaching for frontline staff.
• Lead daily shift briefings and communicate VIP movements and city events.

Skills

Leadership

Guest service excellence

Communication

Team mentoring

Problem solving

Dallas local knowledge

Education

Bachelor's degree in Hospitality Management

Associate degree (related field)

Tools

Opera PMS

ALICE

Microsoft Office

Job description

Fairmont Dallas is seeking an Assistant Guest Services Manager to lead curbside, valet, bell desk and reception, delivering luxury service that matches Fairmont standards.

You will mentor colleagues, manage VIP arrivals, resolve guest issues, brief daily shifts, and coordinate with operations to ensure seamless front‑office delivery.

The role requires strong leadership, exceptional communication, and proficiency with Opera PMS and ALICE, with career growth across Accor brands.