Luxury VIP Guest Services Supervisor

SmartRecruiters, Inc.; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Health Coverage

401K Plan

Exclusive Employee Benefit Card

Professional Development

Make a Positive Impact

Career Advancement Opportunities

Job summary

Accor's Fairmont Dallas is seeking an Executive/VIP Lounge Supervisor to oversee the Fairmont Gold Department, ensuring pinnacle guest service for VIP travelers. You will manage daily guest relations, concierge operations, and front desk collaboration to maintain luxury standards.

The role requires a minimum two years of Concierge or Front Office experience, fluent English, and strong leadership, with a focus on guest satisfaction and seamless VIP check-ins and check-outs.

Qualifications

• Two years Concierge or Front Office experience in luxury hotel preferred.
• Fluent English, both verbal and written.
• Strong ability to manage guest expectations and resolve issues promptly.

Responsibilities

• Oversee all aspects of Guest Service in Fairmont Gold department.
• Anticipate guests’ needs and respond promptly to ensure satisfaction.
• Maintain positive guest relations and handle VIP check-ins/check-outs.
• Ensure knowledge of hotel features, room types, rates, and promotions.
• Coordinate with Front Desk and Housekeeping to optimize room readiness and guest experience.

Skills

English fluency

Guest service

Communication

Education

High school diploma

Tools

PMS (Property Management System)

Cashiering systems

Job description

Accor's Fairmont Dallas is seeking an Executive/VIP Lounge Supervisor to oversee the Fairmont Gold Department, ensuring pinnacle guest service for VIP travelers. You will manage daily guest relations, concierge operations, and front desk collaboration to maintain luxury standards.

The role requires a minimum two years of Concierge or Front Office experience, fluent English, and strong leadership, with a focus on guest satisfaction and seamless VIP check-ins and check-outs.