Guest Experience Manager — Front Drive & Concierge Ops

Omni Hotels & Resorts; Dallas (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Complimentary parking

Room and dining discounts

On-site cafeteria

Job summary

Omni Dallas Hotel is seeking a leader to oversee Bell Services, Front Door, Concierge and Valet operations, while managing Guest Services functions and ensuring premium guest experiences. You will conduct staffing, payroll-related tasks, and coordinate with other departments to exceed service standards.

The role emphasizes training, scheduling, and daily drive operations during peak periods to maintain exceptional service levels.

Qualifications

• Must be able to stand and exert mobility for up to 4 hours.
• Must lift up to 70lbs and push 250lbs.
• Must bend, stoop, squat and stretch to fulfill lifting tasks.
• Requires ability to communicate effectively with guests and colleagues.
• Must have clean driving record and pass drug screen and background check.

Responsibilities

• Oversee Bell Services, Front Door, Concierge and Valet operations.
• Write weekly department schedules and supervise staff.
• Conduct staff training and performance evaluations.
• Ensure courteous guest service and expeditious handling of guest needs.
• Coordinate with Reservations, Housekeeping and management for service quality.

Skills

Staff leadership

Customer service

Training staff

Payroll processing

Job description

Omni Dallas Hotel is seeking a leader to oversee Bell Services, Front Door, Concierge and Valet operations, while managing Guest Services functions and ensuring premium guest experiences. You will conduct staffing, payroll-related tasks, and coordinate with other departments to exceed service standards.

The role emphasizes training, scheduling, and daily drive operations during peak periods to maintain exceptional service levels.