Assistant Front Office Manager – Luxury Guest Experience Leader

Rosewood Hotel Group; Dallas (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Retirement benefits

Paid time off

Complimentary room nights

Learning and development opportunities

Global career opportunities

Parental leave

Job summary

Rosewood Hotel Group in Dallas seeks an Assistant Front Office Manager to lead the Front Office day-to-day, ensuring impeccable guest service and operational excellence in a luxury setting.

You will coach a diverse team, oversee arrivals and departures, manage staffing, billing inquiries, and cross‑functional communications to deliver memorable guest experiences and protect revenue. This role collaborates with Front Desk, Concierge, Bell/Door and PBX.

Qualifications

• Experience leading a Front Office or Front Desk team in luxury hospitality.
• Proven ability to coach a diverse team and enhance guest satisfaction.
• Solid understanding of hotel operations, revenue protection, and financial procedures.

Responsibilities

• Lead daily Front Office operations and ensure service standards are met.
• Coach, train, and develop Front Office associates for growth.
• Oversee guest arrivals/departures and smooth check-in/check-out processes.
• Monitor staffing levels, schedules, and inter-department communication.
• Protect revenue and manage room availability, overbooking, and billing inquiries.

Skills

Front Office leadership

Guest service

Coaching and development

Operations optimization

PMS & POS systems

Microsoft Office

Tools

Opera PMS

POS systems

Microsoft Office

Job description

Rosewood Hotel Group in Dallas seeks an Assistant Front Office Manager to lead the Front Office day-to-day, ensuring impeccable guest service and operational excellence in a luxury setting.

You will coach a diverse team, oversee arrivals and departures, manage staffing, billing inquiries, and cross‑functional communications to deliver memorable guest experiences and protect revenue. This role collaborates with Front Desk, Concierge, Bell/Door and PBX.