Guest Services Manager: Luxury Hotel Leader

Fairmont; Austin (TX); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Complimentary shift meal

Discounted Accor rates

Learning programs

Career growth

Planet 21 CSR

Resumo da oferta

Fairmont Austin, a premier luxury hotel, is seeking a Guest Services professional reporting to the Director of Front Office. You will provide consistently engaging service and help lead all Guest Services operations to uphold brand standards and create memorable guest moments.

Ideal candidates will demonstrate multitasking ability, strong English communication, and a professional appearance, with a passion for hospitality and teamwork.

Qualificações

• Experience in guest services is preferred.
• Bachelor degree is an asset.
• Ability to multitask in a fast-paced environment.
• Maintains professional attitude with management and colleagues.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Excellent written and spoken English communication.
• Professional appearance and demeanor.

Responsabilidades

• Consistently offer professional, engaging and friendly service.
• Lead and manage all aspects of Guest Services and ensure service standards.

Conhecimentos

Guest service excellence

Leadership

Multi-tasking

Professional appearance

Microsoft Office

English communication

Formação académica

Bachelor Degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Fairmont Austin, a premier luxury hotel, is seeking a Guest Services professional reporting to the Director of Front Office. You will provide consistently engaging service and help lead all Guest Services operations to uphold brand standards and create memorable guest moments.

Ideal candidates will demonstrate multitasking ability, strong English communication, and a professional appearance, with a passion for hospitality and teamwork.