Luxury Guest Services Bellperson

Montage Hotels & Resorts; Washington (District of Columbia); On-site; USD 23,000 - 26,000; Full time

Job summary

The Bellperson at Montage International in Washington, DC provides exceptional guest experiences by managing the full-cycle luggage process and engaging guests throughout their stay. This role supports the Rooms leadership team and upholds the hotel’s standards and values.

It requires delivering amenities, guiding room orientations, and sharing knowledge about hotel services with guests. Luxury-hotel or bell experience is preferred, and English fluency is essential.

Qualifications

• Minimum of two years' experience in customer service.
• Must be able to speak, read, write and understand English, the primary language used in the workplace
• High School Diploma or equivalent
• Luxury hotel experience preferred
• Prior Bell position experience preferred

Responsibilities

• Assisting with full-cycle guest luggage program
• Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed
• Working knowledge about hotel rooms, services and features and relaying information to guests
• Duties may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals

Skills

Customer service

Education

High School Diploma

Job description

The Bellperson at Montage International in Washington, DC provides exceptional guest experiences by managing the full-cycle luggage process and engaging guests throughout their stay. This role supports the Rooms leadership team and upholds the hotel’s standards and values.

It requires delivering amenities, guiding room orientations, and sharing knowledge about hotel services with guests. Luxury-hotel or bell experience is preferred, and English fluency is essential.