Luxury Bellperson - Elevate Guest Welcome & Luggage

Fairmont Hotels & Resorts; Washington (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Paid Time Off

Medical, Dental and Vision Insurance

401K

Employee benefit card with global stay

Learning programs

Career growth

CSR involvement

Job summary

Fairmont Washington, D.C., Georgetown invites a guest-focused Bellperson to join our luxury hotel team in the heart of Georgetown. You will warmly welcome guests, assist with luggage, and provide a personalized orientation of rooms in a professional manner.

In this role you will maintain lobby presence, support guest services, and uphold Fairmont standards while delivering memorable experiences. The position offers competitive compensation and comprehensive benefits.

Qualifications

• Service-focused personality and guest-oriented approach.
• Ability to work well under pressure in a fast-paced hotel environment.
• Excellent communication skills and professional presentation.
• Ability to work cohesively with fellow colleagues as part of a team.
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Welcoming all guests and providing the highest level of guest satisfaction at every interaction.
• Timely delivery of guests’ luggage, messages and any other items for delivery within the property.
• Personalize guests’ orientation of their room in a professional, friendly and engaging way.
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to guests, under the direction of the Guest Services leaders.
• Ensure that the Lobby and front entrance are kept clean, paying special attention to glass areas and the main doors as well as anything left behind in seating areas.
• Ensure that all deliveries for guests and colleagues are correctly recorded and delivered to the correct destination promptly.
• Undertake the duties of the Doorman as directed by the Guest Service Manager.
• Demonstrate excellent knowledge and adherence of Fairmont standards.
• Answer guest inquiries regarding Washington, D.C. and hotel services and facilities.
• Coordinate arrivals/departures of tours to ensure seamless timing and service.
• Adhere to Health & Safety responsibilities for emergencies, alarms, accidents, and security.
• Assist with room changes as directed by Front Office.

Skills

Service oriented

Under pressure

Communication skills

Team player

Authorized to work US

Job description

Fairmont Washington, D.C., Georgetown invites a guest-focused Bellperson to join our luxury hotel team in the heart of Georgetown. You will warmly welcome guests, assist with luggage, and provide a personalized orientation of rooms in a professional manner.

In this role you will maintain lobby presence, support guest services, and uphold Fairmont standards while delivering memorable experiences. The position offers competitive compensation and comprehensive benefits.