Luxury Guest Relations Concierge

Ocean House Collection; Weekapaug (RI); On-site; USD 40,000 - 44,000; Full time

Job summary

The Weekapaug Inn, part of Ocean House Collection, is seeking a Guest Relations Agent to greet guests, answer inquiries, and ensure a warm, memorable visit. This full-time, hourly role requires professional communication and the ability to handle guest concerns with poise.

Prior hospitality or call-center experience is preferred, along with fluency in English and basic MS Office skills. Join a luxury group offering exceptional guest experiences across the Ocean House properties.

Qualifications

• High School Diploma or equivalent required.
• Experience in a call center or guest-facing service role preferred.
• Fluency in English, both written and spoken.
• Proficiency with basic computer tasks and MS Office.

Responsibilities

• Greet guests warmly and engage in friendly conversation at the desk.
• Enter registration information accurately using computer systems.
• Handle check-out transactions and assist with guest needs.
• Refer overflow calls to appropriate extensions and maintain records.

Skills

Guest relations

Communication

Telephone skills

English fluency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Weekapaug Inn, part of Ocean House Collection, is seeking a Guest Relations Agent to greet guests, answer inquiries, and ensure a warm, memorable visit. This full-time, hourly role requires professional communication and the ability to handle guest concerns with poise.

Prior hospitality or call-center experience is preferred, along with fluency in English and basic MS Office skills. Join a luxury group offering exceptional guest experiences across the Ocean House properties.