Luxury Night Auditor & Guest Relations Agent

Relais & Châteaux; Westerly (RI); On-site; USD 2,617,000 - 2,893,000; Full time

Job summary

Weekapaug Inn in Rhode Island, part of Ocean House Collections, seeks a Front Desk Agent to greet guests, handle check-in/check-out, answer inquiries, and provide concierge-style service in a luxury setting.

The ideal candidate will have strong English communication, guest-facing experience, and flexibility for evening and overnight shifts. The role emphasizes attention to detail, professional presentation, and a commitment to Forbes Travel Guide-like service standards.

Qualifications

• High school diploma or GED or equivalent experience.
• Fluency in English, both written and spoken.
• Proficiency with Microsoft Word, Outlook and Excel; Maestro is a plus.

Responsibilities

• Greet guests and assist with check-in/check-out according to standards.
• Answer guest inquiries and provide concierge-style information.
• Assist with reservations and future bookings.
• Maintain knowledge of local area and activities for guests.

Skills

Fluent English

Guest-facing service

Luxury hospitality

Attention to detail

Communication skills

Teamwork

Adaptability

Calm under pressure

Education

High school diploma or GED

Tools

Microsoft Word

Outlook

Excel

Maestro

Job description

Weekapaug Inn in Rhode Island, part of Ocean House Collections, seeks a Front Desk Agent to greet guests, handle check-in/check-out, answer inquiries, and provide concierge-style service in a luxury setting.

The ideal candidate will have strong English communication, guest-facing experience, and flexibility for evening and overnight shifts. The role emphasizes attention to detail, professional presentation, and a commitment to Forbes Travel Guide-like service standards.